Service Guide | Brazilicious Beauty Spa

*The service process is standardized, but we do not work with something plastered. This material is just a guide, in some moments you will see it described: using this phrase... In these moments, yes, the speeches must be identical, but in other situations, the professional may change the words, but the process remains the same.

GENERAL

If true

If not

Smile from ear to ear;

Yes No

Sense of Humor;

Yes No

Cleaning and standardization of the uniform;

Yes No

Nails (well made, with impeccable nail polish or totally without);

Yes No

Checked the cell phone while was with you at any point

Yes No

LOCATION AND PARKING

If true

If not

Found the location easily

Yes No

Found easy parking space

Yes No

RECEPTION

If true

If not

Upon arrival, the therapist should greet you with a smile on her face and say: “Hello, good afternoon, welcome to Brazilicious!" Are you checking in?” After that, water must be offered or to use the restroom.

Yes No

The receptionist/therapist should explain about the add on pages (first page in case you would like to add anything to your appointment today and you can use this pen) and on the second page is the intake form front and back

Yes No

Soon after, you will sit in the armchair to wait to be called (after filling out the standard forms).

Yes No

MASSAGE THERAPIST SERVICE

If true

If not

“Hello, good afternoon xxxxx, how are you?" My name is xxxxx and I am the massage therapist who will take care of you today, can you please follow me? (if she has a purse, she should offer to take it) - she SHOULD SPEAK EXACTLY LIKE THAT.

Yes No

IN THE SERVICE ROOM - STEP BY STEP OF THE MASSAGE THERAPIST 'S EXPLANATION:

If true

If not

Is this your first time receiving a brazilian lymphatic?

Yes No

Is there any special reason why you are getting this treatment done?

Yes No

Any specific area that you would like to be more focused on? Although it is a full body massage, I can dedicate a couple of more time to a specific area that you would like me to.

Yes No

IN THE SERVICE ROOM - STEP BY STEP OF THE MASSAGE THERAPIST 'S EXPLANATION:

If true

If not

Explained what Brazilian lymphatic is: It is a massage that will help you detox from the inside out. It is not going to be painful at all; you will actually relax during the whole time. Besides helping with the immune system, rejuvenating the cells, and hydrating the skin, it will also help with cosmetic results, like contouring and the appearance of cellulite.

Yes No

Draping: Our draping is different from a regular Swedish massage. You have the option to use a Brazilian experience by using two hand towels—one on top and the other one on the bottom—or the regular blanket. Which one would you rather?

Yes No

Also, FYI: The majority of the time, you are going to be facing up, which is why I have a pillow here for you.

Yes No

And finally: We have a lot of lymph nodes in our body that will help this whole process of flushing out. Some of them are located in our groin area. Is that okay if I massage this area? Or is there any part of your body that you don't want to be massaged at all?

Yes No

Check on the intake form if clients have requested to take before and after pictures. If yes, they should take the pictures with the client's phone.

Yes No

Offered the add-ons once again.

Yes No

IN THE SERVICE ROOM - DURING THE SERVICE

If true

If not

If a client talks, she talks back. If a client is quiet, they should do the same.

Yes No

The massage therapist should tell you the story of Brazilicious and how we were the first to bring Brazilian lymphatic to the city, that our technique is unlike anything she has experienced before and that celebrities love our technique.

Yes No

Massage therapist should mention the importance of maintaining consistency in sessions so that results build up.

Yes No

Massage therapist should mention about self-confidence at some point during the conversation.

Yes No

Massage therapist should mention one of the options based on the conversation with the client.

Yes No

Explain the benefits and qualities of the service being offered and other options for customers, including mentioning that the customer service can send before and after photos to them if they are interested. She should use triggers such as: "All my clients do," "Yesterday my client complained about the same things and left here happy."

Yes No

Have the lymph nodes been pumped?

Pressure points on legs were pressed?

Did the massage follow this order? (arms, legs, stomach, sides, back, and stomach again)

How was the pressure performed

Did you see Immediate results

How did you feel the next day?

PLEASE ASK THIS TO YOUR MASSAGE THERAPIST:

1) How often should I have a Brazilian Lymphatic done?

2) How long do the results last?

POST PROCEDURE

At the end of the massage, the massage therapist will offer you a package to return regularly and maintain the results and health, she will mention that she has a very sought after agenda that when closing plans and packages, you have AN ADVANTAGE / PREFERENCE in her schedule.

Did she tell you this?

Yes No

Did she give you detailed orientation on how to keep the results lasting longer?

Yes No

END OF SERVICE:

Did The massage therapist take you to the reception, thank you for coming and mention services and/or products that she is interested in or talked about during the session + water and detox tea for the client and return to the room.

Did she Add the seasonal souvenir with the water and detox tea for you?

Yes No

Did The therapist/receptionist praise you, enhanced how you became even more beautiful with the service performed?

Yes No

How was your experience and/or how are you feeling?

Yes No

Would you like to add a tip for your therapist today?

Yes No

When would you like to schedule your next session? If you schedule a new session now with me I can grant you 10% off. If the customer refuses to schedule again, she should hand in a business card and say that she can schedule online and if she needs any help she can contact customer service via text message.

Yes No